How long is the production lead time?
Standard products: 2-4 weeks; customized products: 6-8 weeks after sample approval.

Do you offer free samples?
Yes, we provide free samples.

What payment methods do you accept?
We accept T/T (bank transfer), L/C, and PayPal for small orders.

What is the minimum order quantity?
MOQ varies by product, typically starting from 10 units. Samples are available for evaluation.

Do you support shipping insurance and freight options?
Yes, we offer sea, air, and courier shipping with optional full insurance coverage.

Can I change or cancel my order after placing it?
Orders can be changed or canceled within 24 hours after purchase. Please contact our support team as soon as possible.

How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email so you can monitor your delivery status online.

What is your return policy?
We offer a 30-day return policy for unused and undamaged items. Please ensure the product is in its original packaging.

What should I do if my item arrives damaged?
If your solid wood dining table or other furniture arrives damaged, please contact us within 48 hours with photos, and we’ll arrange a replacement or refund.

How should I care for my wooden furniture?
Wipe your furniture regularly with a soft, dry cloth. Avoid placing it under direct sunlight or near heat sources to prevent warping or cracking.

Do you offer warranty on your furniture?
Yes, all our products come with a 1-year limited warranty covering manufacturing defects.